Claims

To report or discuss a car insurance claim, van insurance claim, or to make a windscreen claim, please call the Adrian Flux Motor Claims Line:

0344 381 4420

Lines are open 24/7,
365 days a year.

To report or discuss a claim on any other insurance policies, such as home insurance, motorcycle insurance, breakdown cover or optional benefit policies, please click on the appropriate button below for further details of how to directly contact the correct team.

If you have been involved in an accident, please make sure that you and your passengers are safe and if possible have moved away from any immediate danger. If anybody is injured or there is any danger to you or any other people, please contact emergency services for assistance before calling us.

Claims Advice

Each claim is very different and we understand that it can be a difficult time for you. As well as our Frequently Asked Questions, you will find information specific to the type of claim that you are involved in below:

Legal Cover

Ever motor policy we sell includes free legal cover. If you are involved in an accident in which you were not to blame or only partly to blame, the legal company could provide you with legal assistance and expenses. Please refer to your Legal Expenses policy wording for cover and exclusions. This could include being provided with a free hire car service and contact with a solicitor if you are injured.

See more information about our legal cover

Claims Under Our Additional Extra Benefits, or Optional Benefits

Agreed Value
To make a claim, call our claims team on 0344 381 4599.
You will need to provide evidence of your total loss settlement from your motor insurer.
Please quote your policy number when you call.

FlexDrive/FlexRide
If you need to tell us about an incident involving damage to or loss of the insured vehicle, please phone us immediately
on 0344 381 4599.
You should phone this number even if your policy does not cover the damage.
If you ask us to repair the insured vehicle, we will do this if the damage is covered by the policy and one of our approved
assessors has inspected the damage.
You will need to provide evidence of your driving/riding other cars/bikes benefit from your motor insurer.
Please quote your policy number when you call.

Tools in Transit
If You need to notify a potential claim, please contact Our Claims
Department immediately:
CALL 0843 227 7553 – Calls cost 5p per minute plus your phone
company's access charge.
Please quote "Tools in Transit" in all communications.
REMEMBER: The claims line is open 24 hours a day, 365 days a year.

Goods in Transit
To make a claim, call Summit Insurance Services Limited on 01788 566141. Lines are open between 9am and 5pm Monday to Friday. Alternatively, please send an email to [email protected] or write to Summit Insurance Services Limited, Suite 2, Bloxam Court, Corporation Street, Rugby, Warwickshire, CV21 2DU.

Personal Accident
Your claim will be dealt with by our UK claim handling agents Hadleigh Claims Management. You must tell us as soon as possible (and no later than 31 days) after any event that may lead to a claim under this policy.

If you phone us, it will help if you have your policy details to hand. You will also need to give us full details of the incident.

Claims Manager
Hadleigh Claims Management Ltd
13 Apton Road
Bishops Stortford
Hertfordshire
CM23 3SP

Phone: 01279 940448

Personal Effects
You must report any claim to the claims administrator as soon as reasonably possible but within 30 days of the claim event and provide all information and assistance they require. The claims telephone number is: 01285 626023.

Licence Defence
As soon as You have a legal problem that You may require assistance with under this insurance You should telephone the Legal Helpline on 0333 3052 995 and quote "Licence Defence".
Specialist lawyers are at hand to help You. If Your problem is not covered under this insurance, the helpline may be able to offer You assistance under a private funding arrangement.
In general terms, You are required to immediately notify Us of any potential claim or circumstances which may give rise to a claim. If You are in doubt whether a matter constitutes a notifiable claim or circumstance, contact the Legal Helpline.

Spare Parts
If you need to tell us about an incident involving damage or loss to your spare parts, please phone us immediately on 0344 381 4599. Claims will be dealt with by our UK claim handling agents Hadleigh Claims Management. You must tell us as soon as possible (and no later than 31 days) after any event that may lead to a claim under this policy. If you phone us, it will help if you have your policy details to hand. You will also need to give us full details of the incident.

If you ask us to repair your spare parts, we will do this if the damage is covered and, if necessary, one of our approved assessors has inspected the damage.

Home Emergency
Before requesting emergency assistance you should check that the circumstances are covered by your policy. Remember this is not a maintenance policy and does not cover routine maintenance in your home.

To report a claim, please contact:

Coplus Claims Department
NPA 24:7
Suite 601, Trigate
210-222 Hagley Road West
Oldbury
B68 0NP

Tel: 0333 241 3365

Windscreen
If you need to make a claim on the policy you will need to produce your Policy Schedule, your Policy Certificate, proof of your identity and your vehicle registration document. You must report any damage that is likely to result in a claim as soon as possible. You can do this by telephoning the claims line on 0800 587 2971. You will not be authorised to claim for any incidents reported more than 30 days after the policy has finished, regardless of the date that the damage occurred.

Household Legal Expenses
In the event of a claim, please contact us as soon as you can from the date of event, giving us as much information as you can about what has happened before you incur any costs.

Telephone: 0333 241 9560

Email: [email protected]

Or you can write to us at:

Family Legal Claims
Floor 2
Norfolk Tower
48-52 Surrey Street
Norwich
NR1 3PA

Please remember, our claims line is open 24 hours a day, 365 days a year.

In order for us to help you more efficiently, please quote 'Family Legal' in all communications. We will only review your claim once we are in receipt of the full documentation and information.

Trailer
When a claim or possible claim occurs, you must tell us in writing as soon as possible. For claims made under this insurance you must give us (at your own expense) any documents, information and evidence we need. You must also tell the police immediately if the claim is caused by riot, malicious acts, theft or an attempted theft. (Please ensure that you are given a crime reference number.)

You must take all reasonable steps to recover any lost or stolen property and to prevent any further loss or damage occurring.
You must send us any claim, letter, writ or summons (without answering them) as soon as you receive it. Do not discuss, negotiate, pay, settle, admit or deny any claim without our prior written permission.