We would like to reassure customers that we're working hard to continue to provide services during this challenging time. Although we are making changes to the way we work, with the majority of our staff working from home, we are still available to take your calls and respond to emails. At present, we hope customers will not experience any significant disruption to services. For further help please read our Coronavirus (COVID-19) FAQs. Read FAQs >

Car Insurance Claims

To report a new claim

Call 0344 381 4420. Lines are open 24/7, 365 days a year.

Please note if the incident appears to be non-fault and:

Your legal policy, which is provided free of charge with all of our policies, can help you. Call us quickly so that we can instruct your legal policy to assist you.