Contact Us
Contact Methods
Day
New Customer Quotations
Customer Services
Monday
-
-
Tuesday
-
-
Wednesday
-
-
Thursday
-
-
Friday
-
-
Saturday
-
-
Sunday
-
CLOSED
Bank Holidays
CLOSED
CLOSED
General Enquiries
New Customer Quotations
So that we can help you as quickly as possible, we would recommend calling between 9am and 3pm on weekdays, from 9am to 12pm on Saturdays, or between 10am and 2pm on Sundays as we are likely to be able to answer calls most quickly during these times.
However, if you can’t call at these times, staff are available throughout our normal opening hours but wait times may be longer.
Customer Service and Renewals
We recommend calling between 10am and 3pm on weekdays and 9am to 12pm on Saturdays as we are likely to be able to answer calls most quickly.
However, if you can’t call at these times, staff are available throughout our normal opening hours but wait times may be longer.
Access your car, bike and van policies here:
– Read all of your policy documents – Make payments – Upload or complete documents – View your important policy details – Manage Direct Debits – Request policy changes – Search our FAQs – Send us a question – Live chat with usCar Policyholders
Household Policyholders
Van Policyholders
Travel Policyholders
Caravan Policyholders
Motorhome Policyholders
Keycare Policyholders
Bus Conversion Policyholders
Breakdown Policyholders
0330 123 0758 For all of our breakdown contact numbers please click here
To make a private car or commercial vehicle claim please call 0344 381 4420. Lines are open 24/7, all year round.
To report a household claim, click here
For all other claims and for more information, click here
Bereavement
Losing a loved one is always difficult and having to deal with the practicalities as well as your own grief can be overwhelming. Organising the administration of your loved one’s estate may feel like a long and difficult task, but we are here to provide you with the support and guidance through this difficult time.
When you are ready, we can be contacted by whichever method suits you and we can discuss the available options. It is unlikely that we will need any documents so please do not send anything to us at this stage.
To update policies that belonged to a loved one, there are some details we may require:
- The person who has passed away
- The vehicle registration number
- The postcode and address on the policy
- Your contact details
After receiving notification that a Policyholder has passed away, we will:
- Stop all promotional correspondence being sent
- Amend existing policies to reflect the change in circumstances
- Record the Executor details
We also accept notifications from Life Ledger, who are a free notification service that simplifies the administrative process. The Life Ledger platform allows you to contact multiple companies connected with the deceased and avoid the need to approach them individually.
Send your letter to:
FREEPOST RTGX-KBGU-YLEU
Adrian Flux Insurance Services
East Winch Hall
East Winch
King’s Lynn
PE32 1HN
Marketing and Advertising Enquiries
Please Contact Maze Media on 01553 818550 or [email protected]
Press and Public Relations Enquiries
Please contact Gavin Caney on [email protected]
Car club and affiliations
For information on club affiliate deals, or to contact our dealer liaison team, visit our car club information page.
Problems with our website
If you experience any problems whilst using our site; please email our webmaster: [email protected]
