Contact Us
Contact Methods
General Enquiries
| Day | New Customer Quotations | Customer Services |
|---|---|---|
| Monday | 09:00 – 19:00 | 09:00 – 17:30 |
| Tuesday | 09:00 – 19:00 | 09:00 – 17:30 |
| Wednesday | 09:00 – 19:00 | 09:00 – 17:30 |
| Thursday | 09:00 – 19:00 | 09:00 – 17:30 |
| Friday | 09:00 – 19:00 | 09:00 – 17:30 |
| Saturday | 09:00 – 15:00 | 09:00 – 15:00 |
| Sunday | 10:00 – 14:00 | Closed |
| Bank Holidays | Closed | Closed |
| Date | New Customer Quotations | Customer Services |
|---|---|---|
| Up to and including 21st December | Normal Hours | Normal Hours |
| Friday 22nd December | 09:00 – 17:30 | 09:00 – 17:30 |
| Saturday 23rd December | Closed | Closed |
| Christmas Eve | Closed | Closed |
| Christmas Day | Closed | Closed |
| Boxing Day | Closed | Closed |
| Wednesday 27th December | 09:00 – 15:00 | 09:00 – 15:00 |
| Thursday 28th December | 09:00 – 15:00 | 09:00 – 15:00 |
| Friday 29th December | 09:00 – 15:00 | 09:00 – 15:00 |
| Saturday 30th December | 09:00 – 12:00 | 09:00 – 12:00 |
| New Year’s Eve | Closed | Closed |
| New Year’s Day | Closed | Closed |
| Tuesday 2nd January | Normal Hours Commence | Normal Hours Commence |
New Customer Quotations
So that we can help you as quickly as possible, we would recommend calling between 9am and 3pm on weekdays, from 9am to 12pm on Saturdays, or between 10am and 2pm on Sundays as we are likely to be able to answer calls most quickly during these times.
However, if you can’t call at these times, staff are available throughout our normal opening hours but wait times may be longer.
Customer Service and Renewals
We recommend calling between 10am and 3pm on weekdays and 9am to 12pm on Saturdays as we are likely to be able to answer calls most quickly.
However, if you can’t call at these times, staff are available throughout our normal opening hours but wait times may be longer.
Access your car, bike and van policies here:
– Read all of your policy documents
– Make payments
– Upload or complete documents
– View your important policy details
– Manage Direct Debits
– Request policy changes
– Search our FAQs
– Send us a question
– Live chat with us
Car Policyholders
Household Policyholders
Van Policyholders
Travel Policyholders
Caravan Policyholders
Motorhome Policyholders
Keycare Policyholders
Bus Conversion Policyholders
Breakdown Policyholders
0330 123 0758
For all of our breakdown contact numbers please click here
To make a private car or commercial vehicle claim please call 0344 381 4420. Lines are open 24/7, all year round.
To report a household claim, click here
For all other claims and for more information, click here
Send your letter to:
FREEPOST RTGX-KBGU-YLEU
Adrian Flux Insurance Services
East Winch Hall
East Winch
King’s Lynn
PE32 1HN
Marketing and Advertising Enquiries
Please Contact Maze Media on 01553 818550 or [email protected]
Press and Public Relations Enquiries
Please contact Gavin Caney on [email protected]
Car club and affiliations
For information on club affiliate deals, or to contact our dealer liaison team, visit our car club information page.
Problems with our website
If you experience any problems whilst using our site; please email our webmaster: [email protected]