We would like to reassure customers that we're working hard to continue to provide services during this challenging time. Although we are making changes to the way we work, with the majority of our staff working from home, we are still available to take your calls and respond to emails. At present, we hope customers will not experience any significant disruption to services. For further help please read our Coronavirus (COVID-19) FAQs. Read FAQs >

Household Insurance Claims

If you are advising of a claim and your insurance company is listed below then please use the appropriate telephone number.
These numbers are 24 hour claim lines.

Otherwise telephone the department that you are insured with. Please note you may have to fill in an official claim form as well.

Below are the numbers for various insurers on our panel. Please ensure that you report the claim to us as well by calling us on 0344 381 6505. This will enable us to act promptly on your behalf.

Claims Numbers (most 24 hours):

Company Contact Information
AGEAS BEDS (15/20/25) EDI 0345 122 3293
AGEAS SI (15/20/25) EDI 0346 122 3293
AGEAS SI (20/25) (MNW) 0347 122 3293
AGEAS GROUPAMA HOME 0161 834 9888
   
AMTRUST EUROPE 01159 411022
   
ARO LANDLORD 01732 783575
   
AXA EXTRA 0330 024 6842
   
ARCH HOME INSURANCE TIC 0344 856 2121
   
AXIS 01443 229 513
   
CASTLE HOME POUND 01274 518383
CASTLE NIG 0345 246 8534
   
COVEA PROFILE 0330 024 2255
   
FIRST UW PREMIUM 0330 124 5164
FIRST UW PREMIER 0330 124 5164
   
FLUX REFLECTION NON STANDARD TIC 0344 856 2088
   
GALLAGHER HEATH (PEN) 03301 026 766
   
GEO PRIVATE CLIENTS 01245 396482
   
INTEGRA – ELECTUS 01274 700 810
INTEGRA – NIDUS 01274 700 810
   
LV 0800 681 6367
   
MIDAS 0330 123 5748
   
MODUS RESIDENTIAL PROPERTY 0333 5776548
   
PEN UNDERWRITING 0345 0729989
   
PLUM EFLEX 0345 013 4048
PLUM ELET 0345 013 2385
   
PRESTIGE HOME 0800 0327 327
   
TOKIO MARINE HCC 01443 229 513
   
URIS FORTRESS 0344 412 4222