Customer Information

Travel Insurance Claims

Claim Number

If you are abroad and need urgent assistance please contact the Emergency Medical Assistance Service on +44 (0)1473 351757.
All claims (UK and abroad): +44 (0) 203 475 3630.


  • The insurance is provided by AXA Insurance UK who are authorised and regulated by the Financial Conduct Authority
  • To make a claim you must contact AXA by phone using the relevant number given above, depending on the type of claim