We would like to reassure customers that we're working hard to continue to provide services during this challenging time. Although we are making changes to the way we work, with the majority of our staff working from home, we are still available to take your calls and respond to emails. At present, we hope customers will not experience any significant disruption to services. For further help please read our Coronavirus (COVID-19) FAQs. Read FAQs >

Travel Insurance Claims

Claim Number

Emergency assistance (New claims): (UK) +44 (0) 1473 351757
Emergency assistance (Existing claims) : (UK) +44 (0) 20 312 64334
Non-Emergency claims assistance: (UK) +44 (0) 345 850 5193
Holiday Dispute Claims Helpline: (If shown as operative on the certificate) (UK) +44 (0) 1384 377000.