Customer Information

Gadget Cover Insurance Claims

How to make a claim

To make a claim, please visit https://bastion.davies-group.com

Theft and accidental loss claims

  • Report the theft or accidental loss of any gadget, within 24 hours of discovery, to your airtime provider and blacklist your gadget.
  • Report the theft or accidental loss of any gadget to the police within 48 hours of discovery, and obtain a crime reference number (in support of a theft claim), or a lost property number (in support of an accidental loss claim).

All claims including those for theft and accidental loss

If the incident occurred outside the UK, please notify your insurer within 48 hours of your return to the UK.