Customer Information

Private Motor Vehicle Excess Protect Insurance Claims

Claim Number

0800 587 2976


Please call us to start your Claim on 0800 587 2976. We will then advise you of the claim process.

In order to make a claim you will need to provide the following documentation

  1. A copy of Your Schedule of Insurance.
  2. A copy of Your settlement letter from Your Motor Insurance Policy insurer, which must state the amount settled and the Excess deducted.
  3. Claim documentation should be sent to

Claims Department
Trinity Lane Insurance
Hadleigh Claims Management
13 Apton Road
Bishop’s Stortford
CM23 3SD

Phone: 0800 587 2976
Email: [email protected]

PLEASE NOTE: The paperwork must be sent or no claim can be made. Failure to provide the requested documentation will lead to a delay in your claim being processed.